NHS Friends and Family Test (FFT)
Last Updated: Thursday, 14 November 2024Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
We asked patients the following question:
“We would like you to think about your recent experiences of our services, how was your experience of our service?”
| Responses | August | September | October |
| 1 Very good | 119 | 129 | 114 |
| 2 Good | 22 | 13 | 21 |
| 3 Neither good nor poor | 5 | 2 | 6 |
| 4 Poor | 3 | 3 | 2 |
| 5 Very poor | 0 | 2 | 3 |
| 6 Don’t know | 0 | 0 | 2 |
| Summary Scores | |||
| Positive | 95% | 95% | 91% |
| Negative | 2% | 3% | 3% |
| Neutral | 3% | 2% | 6% |
Actions resulting from FFT feedback
Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.