Roe Lane Surgery is always under considerable pressure over the winter period as demand for services tends to increase significantly with the onset of cold weather and flu.
Our telephone lines and reception team are under stress at the moment due to these winter pressures. On an average day in excess of 1,000,000 patients will see a GP in England and in the winter months this can increase by 30%.
Roe Lane Surgery has appointments that are available to book at 8.00am each week day to see a clinician. Pre-bookable appointments are also available, and you can also ask for an appointment at the 7 Day GP Service.
Our Reception Team will always ask a reason for the appointment and you will be signposted to see the most appropriate clinician, however once we are fully booked, you will be advised to seek medical treatment elsewhere (for adults and children)
Please bear with us during the busy winter season. We are striving to answer your calls so please don’t hang up when you get in a queue. If you cannot make an appointment for any reason, please let us know so that we can give that appointment to someone who needs it.
Stay well this winter
Please click here for further information about accessing health advice and treatment over the festive period
Roe Lane Surgery ZERO Tolerance Policy:
Roe Lane Surgery Staff must be able to come to work without fear of violence, abuse or harassment from patients or their relatives. The NHS has a zero tolerance attitude towards this type of behaviour.
Violent, threatening or abusive behaviour including shouting and swearing will not be tolerated at this practice.
Patients who act in such a manner will be asked to leave the premises; Aggressive and abusive behaviour will not be tolerated and you will be removed from our patient list.
Our staff are here to help you, please treat them with respect.
