IMPORTANT INFORMATION ABOUT YOUR PRACTICE - ROE LANE SURGERY PATIENTS:



Roe Lane Surgery is now a COVID Contact Centre

From Monday the 5th July 2021 Roe Lane Surgery is going to be used to assess and treat patients with symptoms of COVID-19.   

It means only patients with COVID-19 symptoms will be booked for appointments at Roe Lane Surgery and NO-ONE ELSE WILL BE ABLE TO ENTER.

Christiana Hartley Medical Practice & Roe Lane Surgery have merged and all practice services you need can be accessed by contacting 01704 531114/534137/228439

Please telephone Christiana Hartley Medical Practice and we will assist you with any query that you may have.

Please do not attempt to enter Roe Lane Surgery.

The COVID Red Site Staff are unable to deal with any queries relating to the Practice and we ask that you contact the Surgery directly.

Thank you for your co-operation.

 

Roe Lane Surgery

 

 

As of the 1st of April, Dr Adele Farrell is Lead GP of Roe Lane Surgery following the retirement of Dr Alison Trevor. As a result of this, we are pleased to announce a merger of Christiana Hartley Medical Practice and Roe Lane Surgery.

With a greater number of staff including GPs, nurses, medicines management team and administrative staff, we will continue to provide patients with outstanding primary care services.

We are most grateful of your cooperation and support as we attempt to make the transition as seamless as possible, please click here for further information.

 

 

 

 

 

Suggestions and Complaints

Roe Lane Surgery always welcomes suggestions on how we can improve the services we offer. Suggestions can be made in person, by telephone or in writing.

Roe Lane Surgery endeavours to provide the best possible care for all our patients at all times.  If however, you are unhappy with any of the services we provide please do not hesitate to contact the surgery in person or by telephone and we will endeavour to rectify any problems or issues as soon as possible.

How to Complain

In the first instance, please discuss your complaint with the staff member concerned. Where the issue cannot be resolved at this stage, please contact the Practice Manager who will try to resolve the issue and offer you further advice on the complaints procedure. If your problem cannot be resolved at this stage and you wish to make a formal complaint then please let us know as soon as possible in writing, ideally in a matter of days. This will enable the practice to get a clear picture of the circumstances surrounding the complaint.

We endeavour to solve all problems in person or by telephone, but if you would like to make a formal complaint please put your complaint in writing and address it to:

Claire Pearce (Practice Manager & Complaints Manager), Roe Lane Surgery, 172 Roe Lane, Churchtown, Southport, PR9 7PN.

For further information please take a look at our Patient Complaint Leaflet.

Patient Advisory Liaison Service (PALS)

PALS provide a confidential service designed to help patients get the most from the NHS. PALS can tell you more about the NHS complaints procedure and may be able to help you resolve your complaint informally.

Your local PALS office can be contacted on: 0800 218 2333

For information on feedback and complaints to NHS England, please visit the link below:

https://www.nhs.uk/nhsengland/complaints-and-feedback/pages/nhs-complaints.aspx

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Contact Us

Roe Lane Surgery
172 Roe Lane
Southport
PR9 7PN
Tel: 01704 531114/534137/228439
Fax: RIGHTFAX 01704 385036/506878


Christiana Hartley Medical Practice
5 Curzon Road
Southport
Merseyside
PR8 6PL
Tel: 01704 531114/534137/228439
Fax: RIGHTFAX 01704 385036/506878