In order to help us help you, our trained receptionists will ask you for the reason for your call, this is so your request can be dealt with by the most appropriate member of your team. All your information is kept confidential.
eConsult enables NHS based GP practices to offer online consultations to their patients.
This allows patients to submit their symptoms or requests to their own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.
eConsult is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care. Live in over 2791 NHS practices, eConsult gives millions of patients access to their own GP online.
**ROE LANE SURGERY CURRENTLY UTILISE A TELEPHONE TRIAGE SYSTEM AND PHONE LINES OPEN AT 8am in order to book an appointment for a telephone consultation or alternatively, patients can submit an E-Consult**
We have GP appointments every weekday morning and afternoon (excluding bank holidays and staff training sessions). Our normal GP appointments are 10 minutes long, if you would like to discuss more than one problem please book a 15 minute complex appointment or a double 10 minute appointment. A proportion of GP appointments are available to book in advance with a GP of your choice, and can usually be booked up to 3 months in advance. Upon requesting an appointment with any clinician, you will be asked the reason for your appointment. This is to ensure you are seeing the most appropriate person to deal with your problem.
A number of GP appointments are held back each day so that patients may book a GP appointment the same day if required, however this will be with the duty doctor that is in surgery that day and it is not possible to request to see a specific doctor for a same day appointment. If you require a same-day GP appointment please contact the surgery as close to 8.00am as possible.
Roe Lane Surgery offers telephone consultations with a GP, Practice Nurse and Pharmacist and you will be signposted to the most suitable clinician depending upon the reason for your telephone appointment.
Telephone consultations will not be given an exact time as the Clinicians will fit these into their surgeries when they can. Please provide the receptionist with as much information as possible to include in the reason for your call and your contact telephone numbers (including mobile numbers if possible).
Joint injections are provided by Dr Maria Parish. If you would like to access one of these services please book an appointment or telephone consultation with the relevant GP to discuss this further. These normally take place within 15 minute complex appointment slots.
Lorraine Mitchell our Practice Nurse Prescriber has a minor ailment clinic on a Monday.
Sam Wordsworth, who joined our Team in 2018 is also a Practice Nurse Prescriber and is in clinic on a Tuesday morning and afternoon.
Our Healthcare Assistants Angela, Nancy and Amanda also hold clinics here on a Monday, Tuesday and Wednesday.
Sam and the HCA's will see patients for:
- Blood Tests
- Blood Pressure/Hypertensive reviews
- Diabetic reviews
- Coronary Heart Disease (CHD)
- Stroke Monitoring reviews
- Chronic Kidney Disease (CKD) reviews
- Heart Failure (HF) reviews
- Chronic Obstructive Pulmonary Disease (COPD) and Asthma reviews
- Mental Health, Dementia & Learning Disability reviews
- Epilepsy reviews
- Cervical Smears tests & Contraceptive Pill reviews
- Baby & Travel Immunisations
- Flu & Pneumonia Immunisations
- Shingles Vaccinations
Please let the receptionist know what type of appointment you would like to book so we can allow the correct amount of time for your appointment. If you are unsure about which type of appointment you need to book please ask at reception.
B12 Injections, Blood Tests and Dressings may also be done at the Churchtown Community Clinic, 137a Cambridge Road, Southport or at the Southport Centre for Health & Wellbeing, 44 Houghton Street, Southport. Appointments can be booked at Churchtown Community Clinic by ringing: 01704 387200 and at the Southport Centre for Health & Wellbeing by ringing: 01704 387220
**Don't forget you can also arrange an appointment through the 7 Day GP Service if you are finding it difficult to book an appointment during Roe Lane Surgery hours**