CHRISTIANA HARTLEY MEDICAL PRACTICE & ROE LANE SURGERY - MERGER OF PRACTICES



As of the 1st of April, Dr Adele Farrell is GP Partner of Roe Lane Surgery following the retirement of Dr Alison Trevor. As a result of this, we are pleased to announce a merger of Christiana Hartley Medical Practice and Roe Lane Surgery.

 

We would like to reassure patients that you will still be able to access services, staff and clinics in the same way that you have become accustomed to in recent years. We will provide services across both sites and Roe Lane Surgery remains open and operational, however for face to face appointments with a GP or Nurse, you may be asked to attend Christiana Hartley Medical Practice on Curzon Road, which is a purpose built GP surgery approximately one and a half miles away.

With a greater number of staff including GPs, nurses, medicines management team and administrative staff, we will continue to provide patients with outstanding primary care services.

We are most grateful of your cooperation and support during the first few weeks of the merge as we attempt to make the transition as seamless as possible, please click here for further information.

 

****For Roe Lane Surgery Patients who use Online Access, this service will not be available from Thursday the 15th of April at 12noon through to Tuesday the 20th of April. We would like to apologise for any inconvenience that this may cause. For further information please telephone the Surgery to speak to a member of our team****

 

 

 

Accessible Information Guidance Policy

How we communicate with people in a way they can understand

1. Why we have this policy

A policy says how we are going to do something

2. The Law

    • Equality Act 2010
    • Accessible Information Standard

3. Things we will do

4. How we make decisions about producing accessible versions

When we say we in this document, we mean Roe Lane Surgery.

Difficult words are in italics and there is an explanation next to them.

Why do we have this policy?

We want to make sure people who use our services can

  • Find the information they needs.
  • Get information in a way they can understand.
  • Get in touch with us easily.

People are all individuals.

Some people need to get information in a way that they can understand.

This means we need information in different formats to accommodate everyone.

This could be in

  • Easy Read
  • Large Print

Roe Lane Surgery wants to make all its information easy for everyone to understand

We will do this by

  • Writing in plain English and with clear and simple language
  • Getting rid of jargon and big words

The Law

The Equalities Act 2010 says we have to make reasonable adjustments for people with disabilities

A reasonable adjustment is a change that has been made to a service so that anyone with a disability can use them like anyone else.

NHS England – Accessible Information standard 2016

The law tells us to make sure that disable people have access to information that they can understand and any communication support that they might need.

The standard tells organisations how to make information accessible to the following people

  • Patients
  • Service users
  • Their carers and parents

This includes making sure that people get information in different formats if they need it.

The Accessible Information Standard also tells organisations how to support people’s communication needs. For example: by offering support from a British Sign Language (BSL), interpreter, deaf/blind manual interpreter or an advocate.

Things we will do

We will use clear language in all our publications and on our website.

We will tell patients in the surgery how you can get information in other formats.

We will make sure our website is as accessible as possible.

We will think about the reasonable adjustments that we can make. We will work with you to find the best way for you and us.

We will tell people about our accessible communications policy, including our staff at Roe Lane Surgery.

We will talk, help and train our staff to produce information in accessible formats.

Roe Lane Surgery Partners and Practice Staff will make sure the information we make for the public meets the needs of all people.

We will follow the recommendations of the Accessible Information Standard for all our patients.

How we make decisions about producing accessible versions of information

The information we give to people is important. We want to make sure that as many people are able to understand it.

The Accessible Information Standard covers patient care:

It says that we need to

  1. Ask People if they have any information or communication needs, and find out how to meet their needs.
  2. Record those needs in a set way
  3. Share information about a person’s needs with other NHS providers, when they have given consent or permission.
  4. Meet the need – make sure that people get information in an accessible way and communication support if they need it.

At Roe Lane Surgery our goal is to make sure all patients feel they are listened to and can access the information needed for their care in an easy and approachable way. We accept any suggestions and recommendations for improvement.

 

Surgery Image

Contact Us

Christiana Hartley Medical Practice & Roe Lane Surgery
172 Roe Lane
Churchtown
Southport
PR9 7PN
Tel: 01704 531114/534137/228439
Fax: RIGHTFAX 01704 506878/385036