Throughout the COVID-19 Pandemic, the Surgery has remained open and provided additional capacity to our Patients through new digital consulting solutions.

We also opened over the Bank Holiday Weekends.

We are now starting to reflect on the past 8 months and wanted to share some information with our Patients. Data has been gathered between March 1st to October 16th 2020 for 4038 Patients registered with Roe Lane Surgery.

Please click HERE

Home Visits

If you are unable to come into the surgery and require a GP to visit you at home please contact reception on 01704 228 439 as soon as possible, and if possible before 10.00am.

Home Visiting Guidelines

If you feel that a home visit is required please contact the surgery before 10.00 am.

Wherever possible, patients are asked to attend the surgery to see a GP as there is access to a greater range of equipment, full background medical notes and also nursing staff to assist should this become necessary. It is also an efficient use of your GP, as home visits take doctors away from the surgery for a significant amount of time meaning they can see fewer patients in a day.

We understand that some patients are housebound for a number of reasons such as frailty and poor mobility in old age. Unfortunately, we cannot accept the lack of transport as a reason to consider people “housebound” that would normally come to surgery.

If you feel that a home visit is necessary, please contact the surgery before 10.00 am so that the doctor can triage the visits for the day. Doctors will usually try to visit during the break between morning and afternoon surgery, which is generally 12noon to 13.30 but can vary.

After this time, any urgent requests will be passed to the duty doctor who will triage the urgency of the visit request.