e-consult is an online portal where you can check your symptoms, receive medical advice, or request documents such as fit for work notes from our GPs at Roe Lane Surgery.

e-Consult provides a symptom checker for patients to use which gives information to help manage their health problems. It signposts to other services e.g. a Pharmacy or NHS111 for advice. This service is available 24 hours a day, 365 days a year.

How does it work?

You can search for information about your condition and will be provided with self-help and pharmacy advice.

Should you wish to get further advice from us, you will be given the opportunity to start an online consultation. Simply complete the online questionnaire and it will be sent securely to us at Roe Lane Surgery. We will review your response and aim to get back to you within two working days with either treatment advice, a telephone consultation or a booked appointment once your report has been reviewed by one of our clinicians.

How does it help improve our efficiency?

If we have as much information up front about your condition, we can best manage your problem by utilising our staff most efficiently and in the quickest possible time. In some cases like sick notes or referrals, our administrative team can help out whereas for clinical queries either our nurse practitioners or GPs could help.

Even if your online consultation resulted in a telephone or face to face appointment, because the clinician has all the questions and answers submitted from your online consultation, the subsequent appointment will be much more efficient as we don’t have to ask all the questions again.

The system is on 24/7, so you can submit an online consultation anytime and better still, you don't have to pick up the phone and wait!

Patients are advised that it will take up to 1 working day for a response from the Practice.