Patient Online Services

Patient Online Services:

Sign up to GP online services and you'll be able to use a website or app to:

  • book or cancel appointments online with a Clinician,
  • order repeat prescriptions online,
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results,
  • view clinical coded consultation information.

The service is free and available to everyone who is registered with a GP.

How can I start using GP online services?

Follow these steps to access GP online services:

1. Take photo ID (passport or driving licence) and proof of address (such as a utility bill) to your GP practice and tell them you want to start using their online services.

If you do not have any ID then either a member of staff will have to confirm your identity or you may have to answer questions about personal information in your GP record.

Patients have been able to book appointments and order medication online via the Patient Access system since April 2014. These are known as transactional services. Using this system is very easy and convenient for a lot of patients, especially as chemists are unable to order medication on behalf of the patient. From April 2015, patients have also been able to see parts of their clinical medical record online if they wish. This is called your Summary Care Record and it means you can see a list of medication, allergies and adverse reactions and immunisations.

Now patients can, if they wish, have online access to their detailed coded record. This includes things like consultations and test results. ‘Coded’ means you will be able to see details of the standard codes that doctors use to record things like conditions, diagnoses and clinical procedures. You won’t be able to see any of the free text that doctors write in your consultations.

Not all patients will want to see their medical record so we are making it possible for patients to be able to carry on using the transactional services without having the additional record viewing permissions.

2. Fill in the short registration form that you are given by your practice This form applies to Patients aged 16 or over.

3. Once you have signed up, you will receive an email with your unique username, password and instructions on how to log in.

You have a choice of websites and apps you can use to access online services, including:

IMPORTANT

It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed, then you should change your password immediately.

If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.

If you print out any information from your record, it is also your responsibility to keep this   secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Before you apply for online access to your record, there are some other things to consider.

Although the chances of any of these things happening are very small, you will be asked that you have read and understood the consequences of these events.

The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.

Your GP can withhold access to the detailed coded record if, in their reasonable opinion, access to such information would not be in the patient’s best interests.

*If you share an email address, then under the new Data Protection guidelines (GDPR), you must create your own email address in order to apply for your own patient access account.*

New Patients

We are unable to offer new patients access to the medical record viewer until we have received your record from your previous GP and reviewed the contents. You are welcome to use online transactional services until then.

Proof of Identification

We follow the government guidance for checking the identity of an individual. We require ID to be provided to gain access to your medical record online. This can include a passport, driving licence, utility bill or recent bank statement (from the last three months).

Parents will be required to bring in a copy of the child’s birth certificate when registering, and proof of address if online access is requested for patients aged 12 and under. Please fill in this registration form if you wish to apply for online access for your child aged 12 or under.

Parental Access will automatically cease once the child reaches 13 years old - Applications for Patient Online access WILL NOT be considered for patients who are aged between 13 and 16, this is currently being reviewed under the new data protection guidelines www.nhs.uk/GPonlineservices

Alternatively please take a look at this guide For Young People and Online Access

For more information please email: gp.n84611@nhs.net or contact Reception.

 

Other points to consider:

Abnormal results or bad news

If your GP has given you access to test results, you may see something that you find upsetting. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.

Choosing to share your information with someone

It is up to you whether or not you share your information with others, perhaps family

members or carers. It is also your responsibility to keep the information safe and secure.

Coercion

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Information about someone else

If you spot something in the record that is not about you or you notice any other errors, please log out  immediately and contact the practice as soon as possible. Do not discuss the details with anyone else.

Risks and Responsibilities

Your medical record is very personal and should always be kept confidential. Having online access comes with certain risks and responsibilities for you to keep the information about you private.  If you aren’t certain that you really want access to your medical record it is probably best not to be given it in the first place.

When you apply for online access to your medical record, you may be asked by Reception:

“Do you have any reason to believe that your log on details could be used by someone known to you without your knowledge or consent?”

We have the right to decline any application where we have reasonable grounds to suspect that coercion has taken place.

For further information please read this leaflet: Guide to Online Patient Access.